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Why Enterprise Software Projects Fail to Deliver

Enterprise software implementations frequently fail or underperform due to interconnected factors that fall into five critical categories:

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  1. Software Selection

  2. Implementation Methodology

  3. Project Resourcing

  4. Issue Management

  5. Knowledge Transfer and Training

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Among these, Project Resourcing stands out as the most decisive factor in determining project success or failure.

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The way projects allocate and manage both internal and external resources throughout every phase—from planning through deployment—is the primary differentiator between successful implementations and those that fail or deliver disappointing results.

 

Projects staffed without adequate Subject Matter Experts, both internal and external, lack the specialized knowledge and expertise essential for success.

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